Shipping
International Orders
Disclaimer
Returns & Refunds
Your satisfaction is the most important thing to us at Hollywhirl. To the best of our ability, we try to photograph and describe our merchandise as accurately as possible, but we realize it can be difficult to make a purchase without the benefit of seeing, touching and trying on. This is why we offer our 100% satisfaction guarantee on all items we sell.
If you see something you like, you can make the purchase knowing you can return it for online store credit. However, we have a procedure we follow that protects you and us from fraud and loss.
Procedure for Returns
- We will only give online store credit for returns, except for authenticity issues, when we will refund the full amount to the original credit card used for the purchase.
- All items returned must be returned in the original box.
- All items returned must have the original, untampered with Hollywhirl tag attached.
- When shipping the item back to Hollywhirl, we must receive with it a completed return authorization form. A form is enclosed in the package with your purchase and can also be downloaded here.
- All items returned must be shipped back to Hollywhirl within 7 days from the date of delivery. (We do not need to receive the item within 7 days.) You can use whichever shipping carrier you prefer.
- You, the customer, are responsible for paying return shipping.
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All items returned must be in the exact condition as when shipped.
If you have any questions about this policy or procedure, please contact us. We’ll be happy to assist.
Shipping
Orders are usually shipped next [business] day.
Hollywhirl provides free standard shipping on all orders within the United States.**
** Hawaii, Alaska and Puerto Rico not included.
Our standard shipping is USPS Ground 1-5 day delivery. If you would prefer a faster shipping option, you can select that during checkout at an additional charge.
If your shipping address is different than your billing address, we’ll need to contact you for verbal confirmation on your order as a protection against fraud.
International Orders
We accept international orders. After all, good fashion-sense knows no borders. However, we do have a few rules:
- The billing address must be in the same country as the shipping address.
- We do not ship to P. O. Boxes.
- All orders are in USD only.
- We only offer USPS International Priority shipping which takes 6-10 days.
- If you wish to have expedited shipping, please let us know in your order notes and we’ll contact you to make the necessary arrangements.
- If for some reason we cannot sell/ship to your country (export and import laws, tariffs, trade embargoes…) we’ll notify you and void your order prior to charging your credit card.
- Because of the high degree of fraudulent credit cards, we reserve the right to restrict, delay or void any credit card purchases to foreign addresses.
Disclaimer
Hollywhirl is an online designer resale boutique. We sell brand new and gently used items. By purchasing from us, you acknowledge that you are aware of the following::
- All items are sold as is.
- Unless otherwise indicated, most items have been gently used.
- While we do not sell badly worn items, some used items may have flaws from previous use.
- Items are researched and listed retail value is approximate unless original retail tags are attached.
- We may limit quantities and/or refuse service to anyone.
